![]() If this does not work your device may not support Authy or Google Authenticator and you should try another device. Restart the mobile device and try scanning the barcode again. If this doesn't work then try removing the scanner app (does not apply to Apple iOS) and reinstalling it. Try restarting your mobile device and begin again. My Authy or Google Authenticator App won't scan the barcode. Please try another device or contact us for further assistance. Your mobile device may not support Authy or Google Authenticator. etrade support were not able to work this out and there solution was disable MFA, which isn't acceptable. The MFA implementation that appends the code to the end of the password doesn't play nice with special characters on the end of your password. I've restarted my mobile device, re-installed the Google Authenticator App but it still won't launch when I tap on the icon. In the end the solution was to remove special characters from the end of my password. How to download the Google Authenticator app.How to download and activate the Authy app.The app probably didn't download and install properly when you first installed it.ĭelete it from your mobile device and go through the download and installation process again. I've restarted my mobile device but Authy or the Google Authenticator App still won't launch when I tap on the icon Once you have done that it should launch. My Authy or Google Authenticator App is installed on my smart phone but won't launch when I tap the icon. If you do not have Cookies enabled you will be prompted to authenticate each time you access services that require Two Factor Authentication. I have to authenticate every time I access University services.Ĭookies need to be enabled on your device. You will need to download the Google Authenticator App onto your device from the appropriate location:įor instructions on how to do this see How to download the Google Authenticator app. If you can't find Google Authenticator on your mobile device then it means that it has not been downloaded on to your device yet (as it doesn't come bundled with your device when you buy it). There isn't a Google Authenticator App on my mobile device. For an iPhone this is Setting > General, Date and time > Automatically correct time. This can also be resolved by setting your Android or iPhone to automatically update it's time. ![]() The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date and Time settings. On the next screen, the app will confirm that the time has been synced, and you should now be able to use your codes to sign in.
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